Arrival service
Someone waiting for you at arrivals
Landing in a new country after twelve hours in the air, with two suitcases and no working phone, is the hardest hour of the whole move. Airport pickup takes that hour off you: a driver with your name on a board, your bags in the car, and a lift straight to your new address.
One fixed price for the whole journey, whatever the traffic and however long the queue at immigration.
What the price covers
- A driver waiting inside arrivals with a board showing your name
- Waiting time if your flight is late — we watch the flight number you gave us
- Help with your luggage to the car
- The full journey from the airport to your new address
- A local SIM-card and first-week orientation chat on the way, if you want it
What it does not cover
- Flights, visas or travel insurance
- Stops on the way for shopping, unless agreed in advance
- A second trip if you arrive on a different day without telling us
How it works
- 1
Tick the box on your enquiry
Airport pickup is an option on the student enquiry form. Tick it and the arrival questions appear underneath.
- 2
Tell us the flight
Airport, landing date and time, and the flight number. Attach your ticket — a PDF or a photo is fine — so we can confirm the terminal and follow any delay.
- 3
We confirm the driver
Once your room is matched and the tenancy is agreed, we confirm the pickup and tell you exactly where to walk to after you clear customs.
- 4
You land, we drive
Look for your name on the board in the arrivals hall. If you cannot see it, call the number we send you before you fly.
Airports we cover
Heathrow, Gatwick, Stansted, Luton, Manchester, Birmingham, Edinburgh and Glasgow. Landing somewhere else? Choose “Other” on the form and tell us where — we will say yes or no honestly rather than leave you guessing.
Before you ask
When do I pay?
Not when you book it. The fee is confirmed with your tenancy and charged with your first rent statement, so nothing leaves your account before you have a room.
My flight was delayed by four hours.
We track the flight number, so the driver arrives when the plane does. There is no extra charge for a delay outside your control.
Can two of us share one pickup?
If you are on the same flight and going to the same address, yes — one fee covers the car, not the seat. Mention it on the form.
How much luggage can I bring?
Two large suitcases and a cabin bag per person is comfortable. Tell us in advance if you have more and we will send a larger vehicle.
What if I change my flight?
Email or WhatsApp us as early as you can with the new details. Changing the day is fine with notice; turning up unannounced on a different date is the one thing we cannot absorb.
Add pickup to your enquiry
Tick the airport pickup box on the student form, attach your ticket, and it is arranged alongside your room.